
These are the skills that Susan Fowler writes about in Why Motivating People Doesn't Work . . . and What Does: The New Science of Leading, Energizing, and Engaging
My conversation with Susan Fowler
"To discover to the world something which deeply concerns it, and of which it was previously ignorant; to prove to it that it had been mistaken on some vital point of temporal or spiritual interest, is as important a service as a human being can render to his fellow creatures..." John Stuart Mill, "On Liberty"